Refund Policy

Refund Policy for Smartphone Sales

We want all of our customers to be completely satisfied with their purchase from our website. If you have any concerns or issues with your purchase, we are happy to assist you in finding a solution. Please read our refund policy carefully before making your purchase.

1. Return Policy: If you are not satisfied with your purchase for any reason, you may return the item within 14 days of receipt for a full refund. To initiate a return, please contact on our whatsapp no. for customer service. All returned items must be in their original packaging condition.

2. Damaged Items: If your item arrives damaged, please contact us within 48 hours of receipt. We will provide instructions for returning the damaged item and will arrange for a replacement to be shipped to you as soon as possible.

3. Refunds: Refunds will be issued within 7 days of receipt of the returned item. The refund will be issued to the original payment method used to make the purchase.
   
   
4. Shipping Charges: Shipping charges are non-refundable, except in cases where an item was received damaged or defective.

 

If you have any questions or concerns about our refund policy, please contact our customer service team for assistance at info@greenwillelectronics.com.